The support services are as followed.
- Multilingual (French, English)
- Telephone assistance from 9:00 AM to 6:30 PM (French Time) from Monday to Friday,
- Email assistance,
- Coverage of Level 1 to 4 Malfunctions,
- Delivery of patches and workarounds for Level 1 Malfunctions,
- Provision of corrective and minor functional Upgrades for the purchased modules / options, and
- Analysis of improvement requests sent to the Support Service (by email).