DEF chooses PlannerOne Resource Planner to maximize its customer service

DEF was established in France, 1958, providing services to fire trade for over 50 years. DEF provides professional services by designing, supplying, installing, commissioning and servicing a wide range of fire detection and fire extinguishing systems. The challenge was to standardize the ERP and bring on board graphical resource planning tool to be more reactive for a better customer service.

Activity

DEF is specialized in fire safety systems including their installation, commissioning and maintenance

Challenge

Standardize the ERP system and provide a responsive graphical resource-planning tool

Solution

PlannerOne© Resource Planner

Integration partner

Absys Cyborg

Key benefits

  • Improved on-time delivery performance;
  • Visibility of maintenance engineers’ workloads;
  • Increased utilization rate of resources

We no longer have to recreate service orders or jobs in order to plan them

Ali CHENOUNARAF international - NAV Functional Manager

Download the case study


venenatis, mi, Aliquam suscipit Phasellus at efficitur. fringilla eget nunc Aenean